In-house customer support you can always rely on
You can count on the customer success team at Medius to ensure you’re getting the best value from your solution. Our customer success portal is your one-stop-shop to get all the help you need, quickly and effectively. Failing that, we’re only an email or phone call away.
Let’s get you some help
Got a question? You’ve come to the right place! There are three ways our support teams can help, including our customer success portal, helpdesk, and our life hacks series.
Meet our customer success portal
Our customer success portal is our ever-popular resource that allows you to search for user guides, technical documentation, release notes, and much more. It’s your one-stop-shop for everything Medius-related and is updated with new content continuously to help you get the very best out of your solution.
Make everything easier using life hacks
Want to make your life easier? Try using life hacks, a content series from the leading minds at Medius. It’s packed full of tips to make using the Medius product suite super-easy. It’s got recommendations based on features you may not know about, as well as frameworks for setting up best-practice spend management.
Need more help? Raise a support ticket
If you can’t find what you need from our support portal or life hacks series, raise a support ticket with our helpdesk - it’s the fastest way of contacting us directly.
Customer success at Medius - the facts
Low ticket volume
On average, our customers raise no more than seven tickets a year
Rapid response
96% of tickets raised met SLA across our solution suite
Sky-high satisfaction
89% of our customers reported total satisfaction from closed support cases
In-house support
No outsourcing. Instead, deal with product experts
Global team, localised support
Customer support is based all over the world, giving you that local feeling
Self-help
No time? Our success portal contains best practice guides based on your FAQs
Meet your customer success team
Mattias Johansson
Vice President Customer Success
Helena Schill
Customer Support Manager
James Small
Customer Success Support
Kim McDonald
Customer Success Support
Why we know you'll like being a Medius customer
Customer satisfaction isn’t a requirement, it’s your right
To be successful, and to demand your satisfaction, we must exceed your requirements - and that’s what we’ll do when you start working with us. We’ll listen to your needs, work with you to action them, and deliver outcomes that go beyond your expectations - after all, it is your right.
Your feedback is key to your (and our) success
Yes, it’s true! Since 2001, we’ve been working with people like you, to influence and shape our product roadmap. We’ll take your frustrations, insight, and experience, and turn them into tangible and workable solutions that’ll make your life just that little bit easier.
We’re truly your partner in all things spend management
Once you’re ready to go-live, our work doesn’t stop there. Our customer success team is with you, every step of the way, using data we’ve collected on your implementation to identify opportunities for improvements and make plans to deliver.
We’re a nice bunch of people (honest!)
Alright, we’ll admit we’re biased here – but our customer success team is packed full of people who live and breathe spend management. They want to do what they can to help you achieve your goals, so, go on, let us do that.