---
title: Customer Center
url: https://www.medius.com/customer-center/
updated: 2026-07-23T11:56:48Z
---
# Customer Center

We use intelligent technology to develop solutions that are easy to use and help you succeed in your job. We want to give you the resources needed to get the most value out of our products, and convenient access to help 24/7.

Get Started

- Get Started
- Support
- Implementation
- Learn
- Optimize
- Services
- Extend
- Community

## Welcome to the Medius Customer Center

As a Medius customer you have access to a host of services, resources and support. The customer center is your one-stop-shop for all the information you need, whether it’s accessing product details in the [success portal](https://success.medius.com/ "Medius Success Portal"), discovering additional [solutions in our suite](https://www.medius.com/solutions/ "Medius Solutions") or browsing our library of [tool tips and tricks](https://www.medius.com/customers/customer-success/ap-source-to-contract-hacks/ "AP & Source to Contract Hacks").

You can navigate through these various resources **using the tabs above**. You also have your account manager to coordinate any requests or needs.

"They understand our company and it feels very much like a partnership. The relationship doesn't end at go live. If I have a question or need assistance, they're always there to help."

**Mikael Lingeskog**
Bufab

* * *

"As we had hoped, the AP team embraced the platform and loves using it. We continue to collaborate with Medius Customer Success to further improve and add additional layers of automation. And we always find extremely useful tips and tricks in the Medius Success Portal.

**Suzy Vercillo**
AP Manager, Cineplex

## Get support when you need it.

### 24/7 self-serve help

Looking for technical documentation and FAQs? The Medius success portal is updated regularly with new content, providing user guides, technical documentation, and much more, and is available whenever you need help.

[Success Portal](https://success.medius.com/ "Success Portal")

We also have self-serve educational product resources to help you get the most out of Medius, including videos and webinars.

![Smiling young woman](https://www.medius.com/media/bfcnr35s/woman_man_laptop_lineart_black.png?rmode=max&width=372&height=0&v=1d951c69cd835d0)

### Support portal for technical issues & problems

Do you have a technical issue, bug or problem you’re looking to solve? If you can't find what you need from our self-serve resources, designated users can log in to the portal and submit a support ticket for technical support and get connected with product experts.

[Submit a ticket](https://support.medius.com/support/login "Submit a ticket")

For more information about our support business hours and support tiers, please see below.

[![Medius Customer Support Escalation Process guide cover](https://www.medius.com/media/5vrjx4nf/medius-customer-support-escalation-process-thumbnail.jpg)](https://www.medius.com/media/cumaudgl/medius-customer-support-escalation-process.pdf "Medius Customer Support Escalation Process")

### Customer Support Escalation Process

Access this guide to understand the process for a support escalation. At any point during ticket handling, a customer may request an escalation directly within the ticket.

[Get the guide](https://www.medius.com/media/cumaudgl/medius-customer-support-escalation-process.pdf "Medius Customer Support Escalation Process")

### Business hours – Support service hours

Our always in-house support team is here to assist you when you’re working.

| **EMEA** | 08:00 AM – 06:00 PM CET |
| --- | --- |
| **Americas** | 08:00 AM – 08:00 PM EST |
| **APAC** | 08:00 AM – 05:00 PM AEDT |

### Release notes

Information about newest product additions to Medius Spend Management, and the new features and fixes from the latest product release(s).

[Release notes](https://success.medius.com/release-notes/apa/ "Release notes")

## Medius support by the numbers.

![Customer Success Infographic - Regional Teams](https://www.medius.com/media/1frhksbm/regional-teams-2024.svg)

![Customer Success Infographic - Regional Teams](https://www.medius.com/media/1frhksbm/regional-teams-2024.svg)

![Customer Success Infographic - Tickets](https://www.medius.com/media/bdqnnu5a/tickets.svg)

![Customer Success Infographic - Tickets](https://www.medius.com/media/bdqnnu5a/tickets.svg)

![Customer Success Infographic - Spend Management Experience](https://www.medius.com/media/slddrlco/spend-management-experience.svg)

![Customer Success Infographic - Spend Management Experience](https://www.medius.com/media/slddrlco/spend-management-experience.svg)

![Customer Success Infographic - Customer Satisfaction](https://www.medius.com/media/edvjojte/customer-satisfaction.svg)

![Customer Success Infographic - Customer Satisfaction](https://www.medius.com/media/edvjojte/customer-satisfaction.svg)

![Customer Success Infographic - Rapid Response](https://www.medius.com/media/htodal5o/rapid-response-2024.svg)

![Customer Success Infographic - Rapid Response](https://www.medius.com/media/htodal5o/rapid-response-2024.svg)

Looking for support for another solution, like Expensya or MediusGo (Sweden only)?

Head to our [support overview portal](https://customersupport.medius.com/support/login "Medius Support") and select the product where you need help.

"I could tell immediately that Medius is the type of organization that
prioritizes customer issues and concerns.

**Luke Howliston**
Director Business Process/Procurement, Bet Victor

[!\[Customer Support Overview\](https://www.medius.com/media/cpans02n/medius-customer-support-overview-thumbnail.png?rmode=max&width=372&height=0&v=1dc54f1baa6fe30)](https://www.medius.com/media/tk1inhpl/medius-customer-support-overview.pdf)

## Learn more about Medius Customer Support

From the various services we provide our customers to the SLAs and support hours available, there's a lot going on with Customer Support here at Medius. Download this overview guide to find out how to take advantage of the support offered to you and what to expect when working with our team.

[Download guide](https://www.medius.com/media/tk1inhpl/medius-customer-support-overview.pdf "Medius Customer Support Overview")

## Unlock ROI faster with Rapid
Application Deployment (RAD)

In the modern business environment, time is money, and waiting months for a new application to go live can significantly delay seeing your investment pay off. That's why Medius developed our Rapid Application Deployment (RAD) methodology. We created this streamlined, outcome-focused process to deliberately cut through the complexity of traditional enterprise software implementations.

Whether you are a new customer launching your first Medius solution or a current customer expanding your spend management suite, our RAD model is designed to minimize risk and maximize speed. By focusing on proven, best-practice workflows and dedicated resources, we get you live in as little as 4-6 weeks. This rapid approach ensures you start seeing measurable business benefits, like lower implementation costs and quicker ROI, much faster than industry norms.

[Learn more](https://www.medius.com/customers/rapid-implementation/ "Rapid Implementation")

![Rapid implementation timeline](https://www.medius.com/media/5j4frlwj/rad-timeline.svg)

![Rapid implementation timeline](https://www.medius.com/media/5j4frlwj/rad-timeline.svg)

        Enlarge Image

### RAD documentation

* * *

[Rapid Application Delivery Overview](https://www.medius.com/media/l10lzizi/rapid-application-delivery-overview.pdf "Rapid Application Delivery Overview")

[Rapid Implementation Plan Overview](https://www.medius.com/media/pkfjnjq4/rad-implementation-plan-overview.pdf "Rapid Implementation Plan Overview")

[Medius Capture Solution Overview](https://www.medius.com/media/fjwpd5mq/medius-capture-solution-overview-march-2025-editions.pdf "Medius Capture Solution Overview")

[Medius AP Automation for Microsoft Dynamics Business Central](https://www.medius.com/media/nwffqpwr/medius-ap-automation-for-microsoft-dynamics-business-central-march-2025.pdf "Medius AP Automation for Microsoft Dynamics Business Central")

[Medius AP Automation Solution Overview for Microsoft Dynamics 365 F&O and D365AX](https://www.medius.com/media/e21piill/medius-ap-automation-solution-overview-for-microsoft-dynamics-365-fo-and-d365ax.pdf "Medius AP Automation Solution Overview for Microsoft Dynamics 365 F&O and D365AX")

[Medius AP Automation for Oracle NetSuite](https://www.medius.com/media/iooh3vyw/medius-ap-automation-for-oracle-netsuite-may-2025.pdf "Medius AP Automation for Oracle NetSuite")

[Medius AP Automation for SAP](https://www.medius.com/media/gmneomic/medius-ap-automation-for-sap-may-2025.pdf "Medius AP Automation for SAP")

[Medius and Nomentia: SFTP bank connectivity letter](https://www.medius.com/media/05rhca2s/medius-nomentia-sftp-bank-connectivity-letter-31-oct-2025.pdf "Medius and Nomentia: SFTP bank connectivity letter")

## Tips, resources and insights to help you succeed.

### Get the most out of Medius with tips and tricks.

AP & Source to Contract Hacks and Medius Top Tips, content series full of tips, tricks and utilization advice from the leading minds at Medius, is packed full of suggestions for how to get the most out of Medius software applications.

[Explore hacks](https://www.medius.com/customers/customer-success/ap-source-to-contract-hacks/ "AP & Source to Contract Hacks")  [View latest Top Tips](https://www.medius.com/customers/customer-success/top-tips-ap/ "Top tips AP")

![Computer line art](https://www.medius.com/media/sxlmjmrq/laptop_coffee_fire_lineart.png?rmode=max&width=372&height=0&v=1d94d3b713e7c70)

### Medius can do even more for your business

Between helpful tips that can boost your day-to-day Medius user skills and our extended suite of spend management solutions, there's a lot more Medius can manage to make your work life that much easier. Learn more about what Medius can do for your business in one of our webinar series.

Top tips in action

Quarterly hands-on training covering skills and features you may or may not be aware of within Medius.

![Top Tips in Action webinar series](https://www.medius.com/media/ao2b3cym/top-tips-in-action-webinar-series.jpg?rmode=max&width=372&height=0&v=1dc53423781c270)

[Top Tips - Q2 2026](https://www.medius.com/resources/events-and-webinars/top-tips-in-action-june-2026/ "Top Tips in Action – June 2026")

Deeper dive into new persona-based, user interface: Home Page view for users and approvers, Inbox, and Search Box

[Top Tips - Q1 2026](https://www.medius.com/resources/events-and-webinars/top-tips-in-action-march-2026/ "Top Tips in Action – March 2026")

Introduction to the new Medius experience and the main design concepts behind it

[Top Tips - Q4 2025](https://www.medius.com/resources/events-and-webinars/top-tips-in-action-december/ "Top Tips in Action – December")

Check your integration is up-to-date, Customer Center Top Tips compendium, keep up-to-date with self-service registration

[Top Tips - Q3 2025](https://www.medius.com/resources/events-and-webinars/top-tips-in-action-september/ "Top Tips in Action – September")

Handling frequent deviations and automating other minor but frequent manual tasks in the AP workflow

[Top Tips - Q2 2025](https://www.medius.com/resources/events-and-webinars/top-tips-in-action-june/ "Top Tips in Action–June")

Actionable emails for approvers, initiating supplier onboarding from Medius Capture, and reporting tips

[Top Tips - Q1 2025](https://www.medius.com/resources/events-and-webinars/top-tips-in-action/ "Top Tips in Action")

Handling goods receipt deviations with a routing table

Explore Medius

Hosted by our in-house experts, this series dives into the extended suite offerings that solve various challenges throughout your source-to-pay process.

![Explore Medius webinar series](https://www.medius.com/media/fv2dzxcq/explore-medius-webinar-series.jpg?rmode=max&width=372&height=0&v=1dc5342376bc970)

- [The AI Advantage](https://www.medius.com/resources/events-and-webinars/explore-medius-the-ai-advantage/ "Explore Medius: The AI Advantage")
- [Analytics](https://www.medius.com/resources/events-and-webinars/explore-medius-analytics-reports/ "Explore Medius: Analytics & Reports")
- [Compliance & E-invoicing](https://www.medius.com/resources/events-and-webinars/explore-medius-compliance-e-invoicing/ "Explore Medius: Compliance & E-invoicing")
- [e-Invoicing](https://www.medius.com/resources/events-and-webinars/explore-medius-e-invoicing/ "Explore Medius: E-invoicing")
- [Elevate](https://www.medius.com/resources/events-and-webinars/explore-medius-elevate/ "Explore Medius: Elevate")
- [Expense Management](https://www.medius.com/resources/events-and-webinars/explore-medius-expense-management/ "Explore Medius: Expense Management")
- [Fraud & Risk](https://www.medius.com/resources/events-and-webinars/explore-medius-fraud-risk/ "Explore Medius: Fraud & Risk")
- [Intelligent AP](https://www.medius.com/resources/events-and-webinars/explore-medius-intelligent-ap-2026/ "Explore Medius – Intelligent AP 2026")
- [Payments](https://www.medius.com/resources/events-and-webinars/explore-medius-payments-2026/ "Explore Medius: Payments 2026")
- [Procurement](https://www.medius.com/resources/events-and-webinars/explore-medius-procurement/ "Explore Medius: Procurement")
- [Sourcing](https://www.medius.com/resources/events-and-webinars/explore-medius-sourcing-processes/ "Explore Medius: Sourcing processes")
- [Supplier Conversations & Statement Reconciliation](https://www.medius.com/resources/events-and-webinars/explore-medius-supplier-conversations-statement-reconciliation/ "Explore Medius: Supplier Conversations & Statement Reconciliation")
- [Supplier Onboarding](https://www.medius.com/resources/events-and-webinars/explore-medius-supplier-onboarding/ "Explore Medius: Supplier Onboarding")

![video icon](https://www.medius.com/media/mmydzto2/monitor-play-light-charcoal.svg)Instructional videos

- [Get started with Medius AP Automation – Inbox overview](https://success.medius.com/faq/apa/videos/#how-do-i-get-started-with-medius-ap-automation-inbox-overview)
- [Search for an invoice](https://success.medius.com/faq/apa/videos/#how-do-i-approve-an-invoice)
- [Approve an invoice](https://success.medius.com/faq/apa/videos/#how-do-i-approve-an-invoice)
- [Configure four eyes principle](https://success.medius.com/faq/apa/videos/#how-do-i-configure-four-eyes-principle-4ep)
- [Configure approval group and assign it to user](https://success.medius.com/faq/apa/videos/#how-do-i-configure-approval-group-and-assign-it-to-user)
- [Configure temporary delegation](https://success.medius.com/faq/apa/videos/#how-do-i-configure-temporary-delegation)
- [Use labels](https://success.medius.com/faq/apa/videos/#how-do-i-use-labels)

![guide icon](https://www.medius.com/media/h1rp3una/files-charcoal.svg)User guides

- [How to improve automatic routing for Non-PO invoices](https://success.medius.com/faq/apa/#how-do-i-analyze-and-improve-automatic-routing-of-non-po-invoices "Medius Success Portal")
- [How to improve Touchless ratio for PO-invoices](https://success.medius.com/faq/apa/#how-do-i-analyze-and-improve-touchless-ratio-for-po-invoices "Medius Success Portal")

![checklist icon](https://www.medius.com/media/bg1kfmyb/list-checks-charcoal.svg)FAQs

- [Visit our Success Portal to read FAQs](https://success.medius.com/faq/ "Medius Success Portal - FAQs")

### Learn something new from the Medius Blog.

Catch up on the latest AP Automation and Spend Management trends, news and insights with the Medius Blog.

[Read now](https://www.medius.com/blog/ "Blog")

[!\[AP Benchmark Report cover\](https://www.medius.com/media/ovcay5rn/medius-ap-benchmark-report-2023-clear-min.png?rmode=max&width=372&height=0&v=1dbbec33b75aef0)](https://www.medius.com/customers/ap-benchmark-report/)

### See how you stack up.

Every successful AP team tracks its performance. You can too using our latest customer benchmark data to compare your key performance metrics against peer data and see where you stand and where you can improve.

[AP Benchmark Report](https://www.medius.com/customers/ap-benchmark-report/ "AP Benchmark Report")

[!\[computer icon\](https://www.medius.com/media/llha0nvk/computer-icon.png)Events & Webinars
Join us at an upcoming event or webinar to learn from industry thought leaders, Medius experts and peers in Finance across the globe – either in person or virtually from the comfort of your desk.](https://www.medius.com/resources/events-and-webinars/)

[!\[document icon\](https://www.medius.com/media/zqrlxn3n/doc-charcoal.svg)Guides & Reports
Take a deeper dive into key topics for Finance and AP professionals, including reports from leading analyst firms as well as Medius experts, allowing you to stay up to date on the topics that are impacting the future of Spend Management.](https://www.medius.com/resources/guides-reports/)

[!\[documents icon\](https://www.medius.com/media/h1rp3una/files-charcoal.svg)Case Studies
Who better to convey the impact of technology than the users themselves? Hear from current Medius customers on their experience with a variety of solutions and how it’s improved their company’s spend management processes.](https://www.medius.com/resources/case-studies/)

[!\[podcast icon\](https://www.medius.com/media/5s1blvm0/apple-podcasts-logo-charcoal.svg)Podcast Series
For learning on the go you can listen in to our podcasts, including our award-winning Accounts Deceivable series featuring real life victims and perpetrators of AP fraud around the world.](https://www.medius.com/medius-podcast-series/)

"The Medius team provides us with insights into industry norms and best-practices, which we had no clue about nor any access to before. The combination of modern technology and industry expertise has been very valuable to us."

**Alden Senteney**
Project Manager, Briggs Industrial

## Get the most out of your AP system.

![video icon](https://www.medius.com/media/mmydzto2/monitor-play-light-charcoal.svg)Instructional videos

- [Configure Touchless automation in Capture](https://success.medius.com/faq/apa/videos/#how-do-i-configure-touchless-automation-in-medius-capture)
- [Configure post control rule](https://success.medius.com/faq/apa/videos/#how-do-i-configure-post-control-rules)
- [Configure supplier responsible](https://success.medius.com/faq/apa/videos/#how-do-i-configure-supplier-responsible)
- [Code an invoice using Excel](https://success.medius.com/faq/apa/videos/#how-do-i-code-an-invoice-using-microsoft-excel)
- [Configure tax tolerance](https://success.medius.com/faq/apa/videos/#how-do-i-configure-tax-tolerance)
- [Route invoice by using accounting template and cost center responsible](https://success.medius.com/faq/apa/videos/#how-do-i-route-invoice-by-using-accounting-template-and-cost-center-responsible)

- [Configure additional charges for supplier](https://success.medius.com/faq/apa/videos/#how-do-i-configure-additional-charges-for-a-supplier)
- [Configure connection and deviation tolerances?](https://success.medius.com/faq/apa/videos/#how-do-i-configure-connection-and-deviation-tolerances)
- [Configure automatic coding of balancing](https://success.medius.com/faq/apa/videos/#how-do-i-configure-automatic-coding-of-balancing)
- [Configure dashboard for automatic routing metrics](https://success.medius.com/faq/apa/videos/#how-do-i-configure-dashboard-for-automatic-routing-metrics)
- [Grant access to gadgets](https://success.medius.com/faq/apa/videos/#how-do-i-grant-access-to-gadgets)
- [Use and edit the standard report for month-end closing](https://success.medius.com/faq/apa/videos/#how-do-i-use-and-edit-the-standard-report-for-month-end-closing)

Medius Elevate Advisory Services

Medius Elevate Advisory Services pairs you with subject matter experts who work as an extension of your AP team, consistently helping you increase adoption and compliance across your organization. If you make continuous improvements a priority, and if you want to maximize your efficiency, Medius Elevate is designed to help you reach your organization’s goals.

[Learn more](https://www.medius.com/customers/elevate/ "Elevate") [Download fact sheet](https://www.medius.com/resources/product-brochures/medius-elevate-product-sheet/ "Medius Elevate product sheet")

"The reporting we get from our Elevate advisor is really useful and the recommended actions are always very hands-on. They help us understand what to prioritize and how to follow up so that we can measure the effect of our optimization actions."

**Gisle Weberg**
Accounting Manager, Møbelringen

## Medius services make sure customers are set up for success and continuous improvements after go-live.

![Carl Erik Finnstrom, Customer Success Manager](https://www.medius.com/media/h51jsi3h/carlerik.jpg?rmode=max&width=372&height=0&v=1da0904ea4301b0)

Carl Erik Finnstrom, Customer Success Manager

### Customer Success

The Medius Customer Success team is a skilled, global team of product experts dedicated to your success. We work with you sharing best practices and product expertise. Our goal is to help you get maximum value from our products.

Customer Success supports you with tools, process KPIs, benchmarks, and tips and tricks so you can make your own improvements.

### Professional Services

Hand-on support with configuration changes, need for an extra training, Change- or Service Requests are examples of aid available to our customers through our Professional Services team. Access to these services is available on demand and can be arranged through your Account Manager or by submitting a ticket in Medius’ Support Portal.

[Learn more](https://www.medius.com/customers/professional-services/)

### Partner with Medius

Medius and our partners help customers gain complete control of cost, cash, and compliance throughout the entire procure-to-pay lifecycle.

[Find a Partner](https://www.medius.com/partners/partner-finder/)

### Medius Elevate Advisory Services

Medius Elevate Advisory Services is a subscription service that pairs you with global expertise and subject matter experts who work as an extension of your team, consistently helping you increase adoption and compliance across your organization. Your Elevate Advisor provide hands-on assistance and expertise to help you reach your organization’s goals.

[Learn more](https://www.medius.com/customers/elevate/ "Elevate") [Download fact sheet](https://www.medius.com/resources/product-brochures/medius-elevate-product-sheet/ "Medius Elevate product sheet")

![Elevate brochure](https://www.medius.com/media/zn1ncojh/resource-menu-elevate.png?rmode=max&width=370&height=296)

* * *

"Medius is a great partner to work with. They were always right on the ball; if I had any questions, I usually got answers the same day. We look forward to further collaboration."

**Jean-Yves**
Business Controller, Corilus

## Do more with Medius when you expand the software applications across the source-to-pay suite.

Medius offers a full source-to-pay suite of software applications. Improve your invoice management processes with Medius Fraud and Risk Detection, Medius Copilot and Medius Payments or cross into the purchasing with Medius Procurement. Capture employee-initiated expenses with Expensya by Medius. You can do more with Medius when you have the source-to-pay suite.

[Learn more](https://www.medius.com/solutions/ "Solutions") [Contact us](https://www.medius.com/contact-us/ "Contact Us")

[!\[Suite flexibility\](https://www.medius.com/media/xzcpv5lc/medius-solution-wheel_r7.svg)
!\[Suite flexibility\](https://www.medius.com/media/xzcpv5lc/medius-solution-wheel_r7.svg)](https://www.medius.com/solutions/)

        Enlarge Image

### Discover our full Spend Management suite

Medius Accounts Payable Automation

Reimagine how invoices move into and through your business via intelligent technologies like AI and machine learning that get smarter with every step.

[About Medius AP](https://www.medius.com/solutions/medius-accounts-payable-automation/ "Medius Accounts Payable Automation")

Medius Capture

Deliver a level of accuracy traditional invoice-capture methods simply can’t touch with AI that automatically extracts the data you need from supplier invoices and eliminates the need for manual checks and reviews.

[About Medius Capture](https://www.medius.com/solutions/medius-accounts-payable-automation/invoice-capture/ "Invoice Capture")

Medius Fraud & Risk Detection

Automatically identify potential fraud or duplicate payments using anomaly detection technology to proactively spot supplier address or bank changes, out-of-the-ordinary invoice amounts, or other patterns that reveal risks.

[About Fraud & Risk Detection](https://www.medius.com/solutions/fraud-risk-detection/ "Fraud & Risk Detection")

Medius Payments

Pay all your domestic and international suppliers via a single channel – integrating Medius AP Automation with Medius Payments to create a simple, secure and streamlined vendor payment process.

[About Medius Payments](https://www.medius.com/solutions/medius-payments/ "Medius Pay")

Medius Procurement

Manage indirect spend that purchasing departments often can’t handle – integrating Medius AP Automation with Medius Procurement to handle coding and approvals and bring these costs under control.

[About Medius Procurement](https://www.medius.com/solutions/medius-procurement-solutions/ "Medius Procurement Solutions")

Expensya by Medius

Replace the strain of managing expense reports with a solution that puts finance in control and eliminates frustration for every employee.

[About Expensya by Medius](https://www.medius.com/solutions/expense/ "Expense")

Medius Sourcing

Streamline your day-to-day sourcing activities by ranking and evaluating suppliers based on responses to automated sourcing events.

[About Medius Sourcing](https://www.medius.com/solutions/medius-sourcing/ "Medius Sourcing")

Medius Supplier Onboarding

Quickly onboard new suppliers and easily maintain accurate supplier data. Save precious time, regain control of your supplier data and reduce the risk of engaging with suppliers who don’t have the appropriate accreditations in place.

[About Supplier Onboarding](https://www.medius.com/solutions/supplier-onboarding/ "Supplier Onboarding")

Medius Contract Management

Digitize contractual agreements and access them anywhere, anytime. Avoid costly unwanted renewals and ensure that terms and conditions are adhered to with an online contracts repository.

[About Medius Contract Management](https://www.medius.com/solutions/medius-contract-management/ "Medius Contract Management")

Medius Analytics

Stay on top of costs, forecasts and cashflow with a full, real-time view into how money is spent across your organization delivered through pre-defined reports, dashboards and KPIs.

[About Medius Analytics](https://www.medius.com/solutions/medius-analytics/ "Medius Analytics")

Medius Connect

Avoid the time and cost of ERP integration with pre-packaged and fully managed ERP connectors that provide a seamless deployment with no effort or risk.

[About Medius Connect](https://www.medius.com/solutions/medius-connect/ "Medius Connect")

Medius Supplier Conversations

Accurately interact with vendors in real-time with our AI assistant for supplier that provides instant support and address issues and queries.

[About Supplier Conversations](https://www.medius.com/solutions/supplier-conversations/ "Supplier Conversations")

Medius Copilot

Medius Copilot is an AI assistant that answers approvers’ questions automatically with pre-defined prompts for popular invoice processing queries that deliver shortcuts to intelligent, contextual support that helps approvers make quick, confident, and accurate invoice approvals.

[About Medius Copilot](https://www.medius.com/solutions/medius-copilot/ "Medius Copilot")

"A few of the other products that we considered were not as mature and not cloud based, so Medius was the preferred solution. With Medius it’s clear that purchase-to-pay is what they do and it’s not a small part of something else."

**Sean Dent**
General Manager Finance, Ingenia

## Faces of our customer community

Community matters, and here at Medius, we take pride in building meaningful connections with our customers. We engage with customers regularly about ways we can partner to change the way businesses manage their spend and transform their finance processes. Enjoy some snapshots from recent customer engagement events below.

## Follow Us

Find us on [LinkedIn](https://www.linkedin.com/company/medius/ "Follow Medius on LinkedIn") where we're sharing helpful content like our [#MediusAsks](https://www.linkedin.com/search/results/content/?keywords=%23mediusasks "MediusAsks series on LinkedIn") and [#MediusExplains](https://www.linkedin.com/search/results/content/?keywords=%23mediusexplains "MediusExplains series on LinkedIn") series, featuring information straight from the bright minds here on the Medius team and diving into topics top of mind for nearly every finance leader, such a fraud and risk. Give us a follow to stay tuned for future content, too!

## #MediusAsks

We’re joined with Medius’ Global VP of Value Consulting, [Don Holm](https://www.linkedin.com/in/don-holm/), asking him: What are the top factors contributing to today’s global trade uncertainty and how do they directly affect AP workflows for finance teams?

[Read more](https://www.linkedin.com/posts/medius_mediusasks-mediusasks-tariffsuncertainty-activity-7330594478656802816-e__5?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAbI5zEBAq0YLOqzK7JAk2Ail7DAyRptkxQ)

Medius’ SVP of Innovation, Daniel Ball, takes us through the top three issues around payment processing systems and how to tackle them.

[Read more](https://www.linkedin.com/posts/medius_mediusasks-activity-7092140990026670080-sYGb)

Medius’ VP of Payments, Jonathan Beckham, PMP, CSM, CSPO, explains how B2B payments fraud is an increasing concern for businesses, with over 50% targeted by fraudulent activity in the last year.

[Read more](https://www.linkedin.com/posts/medius_mediusasks-5-ways-automated-ap-eliminates-activity-7117974660738105344-exZy?utm_source=share&utm_medium=member_desktop)

[Read more](https://www.linkedin.com/search/results/content/?keywords=%23mediusasks "MediusAsks series on LinkedIn")

## #MediusExplains

According to Medius’ research, 30% of finance pros report a rise in AI-faked receipts since the start of 2024. However, by leveraging solutions such as Expensya’s AI Receipt Verification feature, finance teams can help to prevent AI-generated receipt fraud before it compromises their business.

[Read more](https://www.linkedin.com/posts/medius_mediusexplains-activity-7384256056581025792-d6Oi)

In this edition of #MediusExplains, we’re exploring how CFOs can align AP strategy with overall financial goals – delving into how AP Automation addresses top challenges for CFOs and finance teams.

[Read more](https://www.linkedin.com/posts/medius_mediusexplains-activity-7367220818302431232-iDOJ)

#MediusExplains explores the financial exodus and automation’s response – delving into direct insights from global finance professionals.

[Read more](https://www.linkedin.com/posts/medius_mediusexplains-activity-7349505237520424961-eRTx)

[Read more](https://www.linkedin.com/search/results/content/?keywords=%23mediusexplains "MediusExplains series on LinkedIn")

## Industry Insights

Head to [our blog](https://www.medius.com/blog/ "Blog") to learn about interesting trends in AP and invoice management,
and to continue the journey toward continuous improvement.