--- title: Support url: https://www.medius.com/customer-center/support/ updated: 2026-08-31T20:48:21Z --- Customer Center # Get support when you need it. [Overview](https://www.medius.com/customer-center/) [Support](https://www.medius.com/customer-center/support/) [Implementation](https://www.medius.com/customer-center/implementation/) [Tips & Resources](https://www.medius.com/customer-center/tips-and-resources/) [Services](https://www.medius.com/customer-center/services/) [Get more from Medius](https://www.medius.com/customer-center/more-from-medius/) [Referral program](https://www.medius.com/customer-center/referral-program/) [Community](https://www.medius.com/customer-center/community/) 24/7 self-serve help 24/7 self-serve help Technical support Support hours Release notes About Medius support ### 24/7 self-serve help Looking for technical documentation and FAQs? The Medius success portal is updated regularly with new content, providing user guides, technical documentation, and much more, and is available whenever you need help. [Success Portal](https://success.medius.com/ "Success Portal") We also have [self-serve educational product resources](https://www.medius.com/customer-center/tips-and-resources/ "Tips and resources") to help you get the most out of Medius, including videos and webinars. ![Smiling young woman](https://www.medius.com/media/bfcnr35s/woman_man_laptop_lineart_black.png?rmode=max&width=372&height=0&v=1d951c69cd835d0) Looking for support for another solution, like Expensya or MediusGo (Sweden only)? Head to our [support overview portal](https://customersupport.medius.com/support/login "Medius Support") and select the product where you need help. ### Support portal for technical issues & problems Do you have a technical issue, bug or problem you’re looking to solve? If you can't find what you need from our self-serve resources, designated users can log in to the portal and submit a support ticket for technical support and get connected with product experts. [Submit a ticket](https://support.medius.com/support/login "Submit a ticket") [!\[Medius Customer Support Escalation Process guide cover\](https://www.medius.com/media/5vrjx4nf/medius-customer-support-escalation-process-thumbnail.jpg?rmode=max&width=372&height=0&v=1dca8397b3d7620)](https://www.medius.com/media/cumaudgl/medius-customer-support-escalation-process.pdf) #### Customer Support Escalation Process Access this guide to understand the process for a support escalation. At any point during ticket handling, a customer may request an escalation directly within the ticket. [Get the guide](https://www.medius.com/media/cumaudgl/medius-customer-support-escalation-process.pdf "Medius Customer Support Escalation Process") ### Business hours – Support service hours Our always in-house support team is here to assist you when you’re working. | **EMEA** | 08:00 AM – 06:00 PM CET | | --- | --- | | **Americas** | 08:00 AM – 08:00 PM EST | | **APAC** | 08:00 AM – 05:00 PM AEDT | ### Release notes Information about newest product additions to Medius Spend Management, and the new features and fixes from the latest product release(s). [Release notes](https://success.medius.com/release-notes/apa/ "Release notes") ### Medius support by the numbers. ![Customer Success Infographic - Regional Teams](https://www.medius.com/media/1frhksbm/regional-teams-2024.svg) ![Customer Success Infographic - Regional Teams](https://www.medius.com/media/1frhksbm/regional-teams-2024.svg) ![Customer Success Infographic - Tickets](https://www.medius.com/media/bdqnnu5a/tickets.svg) ![Customer Success Infographic - Tickets](https://www.medius.com/media/bdqnnu5a/tickets.svg) ![Customer Success Infographic - Spend Management Experience](https://www.medius.com/media/slddrlco/spend-management-experience.svg) ![Customer Success Infographic - Spend Management Experience](https://www.medius.com/media/slddrlco/spend-management-experience.svg) ![Customer Success Infographic - Customer Satisfaction](https://www.medius.com/media/edvjojte/customer-satisfaction.svg) ![Customer Success Infographic - Customer Satisfaction](https://www.medius.com/media/edvjojte/customer-satisfaction.svg) ![Customer Success Infographic - Rapid Response](https://www.medius.com/media/htodal5o/rapid-response-2024.svg) ![Customer Success Infographic - Rapid Response](https://www.medius.com/media/htodal5o/rapid-response-2024.svg) [!\[Customer Support Overview\](https://www.medius.com/media/cpans02n/medius-customer-support-overview-thumbnail.png?rmode=max&width=372&height=0&v=1dc54f1baa6fe30)](https://www.medius.com/media/tk1inhpl/medius-customer-support-overview.pdf) #### Learn more about Medius Customer Support From the various services we provide our customers to the SLAs and support hours available, there's a lot going on with Customer Support here at Medius. Download this overview guide to find out how to take advantage of the support offered to you and what to expect when working with our team. [Download guide](https://www.medius.com/media/tk1inhpl/medius-customer-support-overview.pdf "Medius Customer Support Overview guide") "I could tell immediately that Medius is the type of organization that prioritizes customer issues and concerns. **Luke Howliston** Director Business Process/Procurement [Bet Victor](https://www.medius.com/resources/case-studies/betvictor-places-the-winning-bet-on-medius-contract-management/ "Bet Victor")