---
title: David Lloyd Leisure
url: https://www.medius.com/resources/case-studies/david-lloyd-leisure/
updated: 2025-05-27T22:19:00Z
---
# Scaling smart: David Lloyd Leisure’s AP automation success with Medius

David Lloyd Leisure started in 1982 with a single club in Heston, UK, and has since grown into one of Europe's leading, premium health, fitness, and wellness club chains. Their goal? To help members achieve a balanced, sustainable approach to wellness. But behind the scenes, their finance team faced a growing challenge in managing their accounts payable (AP) operations.

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![David Lloyd Leisure case study cover](https://www.medius.com/media/sk1f3n1o/case-studies-menu-david-lloyd.png?width=372&height=210&v=1dbbaebd73ef570)

## AP Automation success story

Background on David Lloyd Leisure

- **Website:** [www.davidlloyd.co.uk](https://www.davidlloyd.co.uk/)
- **Industry:** Health, Fitness & Wellness
- **ERP:** Microsoft D365
- **Location:** United Kingdom & Europe
- **Solution:** [Accounts Payable Automation](https://www.medius.com/solutions/medius-accounts-payable-automation/ "Medius Accounts Payable Automation")

Benefits of Medius AP Automation

- 18,000 invoices processed monthly
- 4,600 invoices captured in just two weeks during rollout
- Faster approvals and reduced processing delays
- [AI-driven invoice categorization](https://www.medius.com/ai-innovation/ "Innovation and AI") across 19 legal entities
- Strategic automation approach focusing on high-volume suppliers

Who is David Lloyd Leisure?

The premium health, fitness and wellness club chain has 134 locations across the UK and mainland Europe, serving over 750,000 members and offering gyms with a complete lifestyle experience.

What was the challenge?

David Lloyd Leisure’s finance team was juggling thousands of vendor payments, instructor fees, and operational costs. They also struggled with a time-consuming and error prone process handling over 18,000 invoices every month.

How did we help?

David Lloyd Leisure chose Medius AP automation for its ability to handle high volumes and a strong understanding of their needs. Cross-department collaboration, flexible support and a phased rollout ensured a smooth transition and long-term success.

“My advice to anyone going on a similar journey is to make sure that whoever you are using to implement your system… understands your business fully, i.e., what are the pain points, what works now that you want to keep doing, what processes are unique to your business.”

**Fiona Vashi**
Head of Transactional Processing Projects

Looking Ahead:

## Continuous Improvement with Medius Elevate

David Lloyd Leisure isn’t stopping here. They joined [Medius Elevate](https://www.medius.com/customers/elevate/ "Elevate"), an advanced customer advisory program, to take automation even further.

![quote icon](https://www.medius.com/media/wv5ctqkd/quote-charcoal-outline.svg?rmode=max&width=106&height=68)

“We’re already seeing value from Elevate—identifying suppliers who need to tweak their invoice formatting, training our team on better capture methods, and ensuring we’re getting the most out of Medius.”

* * *

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## Positioned for Success

By taking a thoughtful, phased approach, David Lloyd Leisure has turned a once-cumbersome AP process into a fast, efficient, and scalable system.

- **Higher automation rates**

    More invoices are processed without manual intervention
- **Faster approvals**

    Automatic routing eliminates bottlenecks
- **Improved accuracy**

    AI-driven categorization reduced errors across 19 legal entities

## Recommended Resources

[See how Medius customer KPIs compare (hint: they are good)](https://www.medius.com/customers/ap-benchmark-report/)

[Guides & Reports
The ROI of Finance Automation](https://www.medius.com/resources/guides-reports/the-roi-of-finance-automation/)

[Guides & Reports
Medius is a Value Leader on The Hackett Group 2026 SolutionMap](https://www.medius.com/resources/guides-reports/the-hackett-group-solutionmap/)

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