---
title: Elior Group
url: https://www.medius.com/resources/case-studies/elior-group/
updated: 2026-08-24T04:00:16Z
---
Case Study

# Elior Group accelerates expense report processing with Medius Expense

Overview

At a glance

Challenges

Benefits

What's next

![Elior Group case study cover](https://www.medius.com/media/mo1np1gb/case-studies-menu_elior_en.png?rmode=max&width=372&height=0&v=1dd23558d969030)

Present in 11 countries across Europe, North America and India, [Elior Group](https://www.eliorgroup.com/ "Elior Group") is a global leader in contract catering and multiservices. The group, which employs 133,000 people, turned to Medius Expense to simplify and accelerate expense management, reduce the administrative burden on accounting teams and enhance data accuracy.

Discover the project milestones, the results achieved, and the key takeaways from the Elior Group team.

Download Case Study

## Elior Group at a glance

* * *

**INDUSTRY**

Contract Catering & Multiservices (Catering, Hospitality, Facilities)

**SOLUTION**

[Expense Management](https://www.medius.com/solutions/expense/ "Expense")

**INTEGRATIONS**

SAP (ERP) + MDM (Mobile Device Management) and Windows SSO authentication

**ENTITIES COVERED**

Contract Catering, Multiservices, Hospitality and Facilities Management

**ANNUAL EXPENSE REPORTS**

36,000+

## What was the challenge?

Elior Group faced inefficiencies caused by a fully manual approach to expense management. Employees were required to submit monthly expense reports via email, accompanied by completed forms and numbered, legible receipts. This system created delays and placed unnecessary strain on both employees and accounting teams.

- Expense reports sent to a generic email address, causing routing errors and confusion
- Inefficient manual verification, re-entry and corrections, particularly for VAT
- Unpredictable and extended reimbursement lead times
- Lack of centralized visibility into business expenses

## How did we help?

To alleviate inefficiencies and support the demands of a large, multi-entity organization, Elior Group adopted Medius Expense for its rapid deployment capabilities, intuitive usability, and robust functionality. The solution has been progressively rolled out since 2017 and is used by 2,500 employees every month, with access available to more than 16,000 staff, a number that continues to grow annually.

![quote icon](https://www.medius.com/media/hhzp0bi1/quote-charcoal-fill.svg?rmode=max&width=91&height=58)

“I was contacted by employees who were not yet part of the rollout but wanted to start using the tool. This shows that the solution addresses a real need and is perceived very positively.”

**Hawa Sakho**
HR Specialist at Elior Group

## Benefits of Medius Expense

Time savings & autonomy

Reduced processing times

Spontaneous adoption

### Key highlights include:

- Average approval cycle of 2.55 days
- Exceptions reduced to a mere 0.1% of processed reports
- 85.68% of expenses submitted via the mobile app

![Medius Expense](https://www.medius.com/media/xspdlfik/medius-expense-composite-no-shadow.png?rmode=max&width=372&height=0&v=1dd235fe93a72d0)

## What's next?

* * *

Building on this success, Elior Group plans to expand the solution across all business lines in France, aiming for a 30% increase in users by September 2026. At the same time, discussions are in progress to explore rolling out the solution in the UK, leveraging its multi-language capabilities to deliver the same benefits across borders.

Discover the key learnings shared by Hawa Sakho.

Download the full case study

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