---
title: liberty london AP KPIs
url: https://www.medius.com/resources/case-studies/liberty-london-ap-kpis/
updated: 2025-10-06T18:41:18Z
---
# Liberty London navigates a digital transformation and continuous improvements with Medius AP Automation

In 1875, Arthur Liberty could never have imagined that his shop would evolve into a world famous brand. Success has not been without challenges, however. In this video you’ll hear how Liberty received immediate benefits with Medius AP Automation and also learned how to fine-tune the solution to create even greater value in the future.

Hear how Liberty London improved its invoice processing and achieved a lift in KPIs that are central to their business.

Watch Video

![liberty london logo](https://www.medius.com/media/yttp1c5d/liberty-london.png?rmode=max&width=372&height=0&v=1d93ce652d4e950)

## AP Automation success story

Background on Liberty Retail Ltd

- **Website:** [Liberty USA | Designer Department Store Selling Luxury Brands (libertylondon.com)](https://www.libertylondon.com/us/home)
- **Industry:** Fashion Retail
- **ERP:** Infor M3;MS Dynamics AX
- **Country:** United Kingdom
- **Solutions:** Medius Accounts Payable Automation, Procurement

Benefits of Medius AP Automation

- Increased touchless capture to 79%
- Cut invoice processing time from 2 weeks to less than 5 days
- Created 3-way match of invoice to PO and receipt
- Process 35K invoices per year

Who is Liberty of London?

A London based retailer of fashion, beauty and home products, Liberty London is a luxury brand known throughout the world.

What was the challenge?

Invoices were received across multiple locations. With a completely manual process, documents were often lost and supplier payments were delayed.

How did we help?

Medius reduced manual intervention and improved visibility across the entire approval process. Analytics provide insights for even more improvements.

"The team at Medius made things so easy in terms of getting things done. They came on board asking all the right questions. Gone were the days of walking things around the office."

**Ashley Matadeen**
Product Owner

## In their words: AP KPIs that matter to Liberty London

Hear how Liberty London has navigated their own digital transformation journey with AP automation. This live-streamed event took a look at how they approached continuous improvement with a 'crawl, walk, run' strategy, ultimately improving underperforming stop-gaps in their invoice process with actions that are now woven into the fabric of their operations.

Watch Now

![liberty london medius case study image](https://www.medius.com/media/mukjfxqd/resources_liberty-video-min.jpg?rmode=max&width=372&height=0&v=1d93cfe233e1050)

## Recommended Resources

[See how Medius customer KPIs compare (hint: they are good)](https://www.medius.com/customers/ap-benchmark-report/)

[Guides & Reports
The ROI of Finance Automation](https://www.medius.com/resources/guides-reports/the-roi-of-finance-automation/)

[Guides & Reports
Medius is a Value Leader on The Hackett Group 2026 SolutionMap](https://www.medius.com/resources/guides-reports/the-hackett-group-solutionmap/)

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