--- title: IDC SaaS CSAT 2026 url: https://www.medius.com/resources/guides-reports/idc-saas-csat-2026/ updated: 2026-09-10T16:46:34Z --- Guides & Reports # Your invoices are in good hands. Apparently, everyone agrees. IDC surveyed 2,845 AP software users across the globe. Medius came out on top — rated highest for customer satisfaction among all Accounts Payable vendors. *Source: IDC SaaS & Agent Path Survey, 2026* *n =2,845 organizations; Across: All regions & company sizes* [Read the full report](https://idcdocserv.com/CSAT-SaaSAward-Medius "IDC’s SaaS CSAT Award for Accounts Payables") [!\[IDC 2026 SaaS CSAT Award for Accounts Payable badge\](https://www.medius.com/media/r0fpsfyh/idc-saas-csat-accounts-payable-badge.png?width=372&height=372&v=1dd408a97e45110&rmode=boxpad)](https://idcdocserv.com/CSAT-SaaSAward-Medius) The award Real results The market About the research Get the full report ![Global Icon](https://www.medius.com/media/mwhhsx0h/global-icon.svg) 2,845 Organizations surveyed globally ![data chart icon](https://www.medius.com/media/ru3bqydn/icon_benchmarks-darker.svg) 32 Customer satisfaction metrics evaluated ![metrics icon](https://www.medius.com/media/l1bn0xse/portal-icon.png) 300+ Software providers analyzed and benchmarked THE AWARD ## Highest scoring group. No asterisks. * * * IDC's CSAT Awards recognize SaaS vendors who earn the top customer satisfaction scores across each application market. Medius placed in the highest scoring group for AP vendors — rated by real customers, on more than 30 different metr IDC's scoring covers everything from product quality and ease of implementation to how much customers trust the brand. The inner line on the chart represents what every other vendor averaged. The outer line is Medius. ![Medius customer satisfaction ratings versus average ratings for Accounts Payable vendors](https://www.medius.com/media/el1p05gk/medius-customer-satisfaction-ratings-2026.svg) ![Medius customer satisfaction ratings versus average ratings for Accounts Payable vendors](https://www.medius.com/media/el1p05gk/medius-customer-satisfaction-ratings-2026.svg) WHY CUSTOMERS RATE US HIGHEST ## Real scores. Real customers. Real results. IDC collects ratings solely from current customers of the vendors being evaluated. So every score reflects people who use Medius every day. Robust data security Customers trust Medius to handle their financial data. That trust shows up in the scores and in our platform design. AI-driven capabilities Medius goes beyond automating approvals. AI does the work — coding invoices, flagging anomalies, keeping things moving. Ease of implementation No bloated timelines. No waiting on IT. Customers get up and running — often in less than 90 days — and start seeing value immediately. Superior features Frequent releases. Clear roadmap visibility. Built to keep pace with how AP teams work. Trusted brand Customers don't just use Medius — they recommend it. Brand trust is one of the 18 satisfaction metrics IDC measured, and it's one where Medius stands out. Strength of ecosystem Deep ERP integrations. A broad partner network. Medius fits into the financial stack your team already relies on. AP software spend expectations (next 12 months) ![Data chart showing AP software spend expectations over the next 12 months](https://www.medius.com/media/bdkjamfs/ap-spend-expectations.svg) THE MARKET ## AP spend is going up. Make sure you're getting more for it. IDC asked businesses using AP software — not just Medius customers — how they expect their spending to change over the next 12 months. The answer was clear. More than six in ten companies plan to spend more on AP software. And while 28.5% of all AP customers said they got less value than expected, fewer than 1% of those planned to switch vendors. The areas where they want more: easier integration, better training, and smarter analytics for decision-making. Those happen to be areas where Medius customers consistently score us above the market average. ABOUT THE RESEARCH ## IDC's SaaS & Agent Path Survey IDC's CSAT Award program evaluates more than 300 software providers across 22 application markets. Respondents range from senior managers to CXOs — all current users, all with buying influence. Every score on the chart represents responses from current Medius customers — not prospects, not analysts. IDC screens every respondent to confirm familiarity with the product before they're asked to rate it. 18 satisfaction metrics included: * * * Trusted brand AI-driven capabilities Ease of implementation Robust data security Overall value delivered User experience Superior features / functionality Frequency of new feature releases Product roadmap visibility Enterprise-level support Specializes in my industry Ease of integration Availability of training Built-in analytics Data management capabilities Ease of renewal process Strength of ecosystem Cloud-native architecture SEE IT FOR YOURSELF ## Your AP team deserves this kind of feedback too. Find out why Medius customers rate us above the market average across every category that matters to them. [Access the full report](https://idcdocserv.com/CSAT-SaaSAward-Medius "Access the full IDC SaaS CSAT Award for Accounts Payables report") [!\[IDC SaaS CSAT 2026 report cover\](https://www.medius.com/media/g32h4u0s/resource-menu-idc-saas-csat-2026.png?rmode=max&width=372&height=0&v=1dd41352f95c700)](https://idcdocserv.com/CSAT-SaaSAward-Medius) ## Ready to transform your AP? [Book a Demo](https://www.medius.com/book-a-demo/ "Book a Demo") [Contact Us](https://www.medius.com/contact-us/ "Contact Us")