--- title: Supplier Conversations url: https://www.medius.com/solutions/supplier-conversations/ updated: 2026-05-02T03:42:54Z --- # Suppliers want to know when they’ll get paid. You want to know when they’ll stop asking. Medius Supplier Conversations—our AI agent for suppliers—answers vendor questions right in their inbox. So they get peace of mind, and you don’t get interrupted. Watch overviewTry it out ## Conversational AI agent answers suppliers' questions, so you don't have to. ### Nurture lasting supplier relationships. Give vendors peace of mind with autonomous invoice and payment status updates—right to their inboxes. So they can be confident that payments will be made on time. ![Supplier Conversations email](https://www.medius.com/media/cvwnseme/supplier-conversations-invoice-status.png?rmode=max&width=372&height=0&v=1dad180cd90f820) Enlarge Image ![Supplier Conversations email](https://www.medius.com/media/pqfplxyq/supplier-conversations-summarypng.png?rmode=max&width=372&height=0&v=1dad1804f77eed0) Enlarge Image ### Give suppliers immediate answers. Ensure a quick resolution of any concerns with immediate, accurate answers—enhancing trust, satisfaction, and the relationship with your business. ### Say goodbye to email monitoring. Supplier Conversations responds to supplier invoice inquiries around the clock. So they get answers, and you get a break. AP teams using Supplier Conversations report inbox management dropping from ~8 hours per week to ~30 minutes, a ~94% reduction in time spent on supplier email. ## See how Medius Supplier Conversations answers suppliers' questions right in their inbox. Watch this video to learn more. ## Elevate your supplier communication with AI-driven efficiency. [!\[Medius Supplier Conversations Product Sheet\](https://www.medius.com/media/2ksbwydp/resource-menu_supplier-conversations-product-guide.png?rmode=max&width=372&height=0&v=1db1b644b693ff0)](https://www.medius.com/resources/product-brochures/medius-supplier-conversations-product-sheet/) Dive into the details of how Supplier Conversations can revolutionize the vendor communication process in this comprehensive solution guide. You’ll uncover: The benefits to your business How supplier relationships can be strengthened Key features and security parameters Why Medius Supplier Conversations outperforms other AI-inbox solutions [Get the guide](https://www.medius.com/resources/product-brochures/medius-supplier-conversations-product-sheet/ "Medius Supplier Conversations Product Guide") ## What could you do with 6 hours back every week? We wanted to know more about the challenges facing finance professionals, so we partnered with CensusWide to survey 1,533 finance executives across the globe. Here’s what they found about time spent on supplier inquiries: 87% of finance professionals are responsible for replying to vendor emails. Finance professionals spend an average of 6 hours a week responding to vendor inquiries. On average, they handle 28 supplier emails each day. [Read the report](https://www.medius.com/financial-census/ "Financial Census") ## Experience Supplier Conversations in action. Medius Supplier Conversations - our AI agent for suppliers - answers vendor questions right in their inbox. So they get peace of mind, and you don’t get interrupted. To get a taste of Supplier Conversations from the point of view of a supplier, follow these steps to see it in action. 1 Choose an invoice. Pick an invoice (or several invoices) from the table below for your inquiry. Take a note of the status so you can check up on the AI response. | **Invoice Number** | **Invoice Date** | **Due Date** | **Amount** | **Status** | | :---: | :---: | :---: | :---: | :---: | | INV-12115 | 2024-05-31 | 2024-06-30 | $34.99 | Processing | | INV-13229 | 2024-06-09 | 2024-07-08 | $2,600 | Ready for payment | | INV-14557 | 2024-06-27 | 2024-07-26 | $500 | Pending approval | | INV-16875 | 2024-07-11 | 2024-08-10 | $219.99 | Pending approval | | INV-18453 | 2024-07-15 | 2024-08-14 | $139.99 | Ready for payment | 2 Send an email inquiry. Email a question about your invoice to our demo address: sandbox@agent.medius.com. Ask anything you like about the invoice(s), or try one of these example questions: - What is the status of this invoice? - When am I going to get paid? - What information needs to be included in the invoice? **Note:** you can reply to emails from Supplier Conversations with follow-up questions too, it’s a conversation after all! Be sure to include the invoice number(s) and your question in the email body. 3 Find the response right in your inbox! Medius Supplier Conversations will process your inquiry and send a prompt, personalized response straight to your inbox. Experience seamless supplier communication with our cutting-edge AI technology. [Contact us](https://www.medius.com/contact-us/ "Contact Us") to learn more. ## Supplier Conversations FAQs What types of supplier questions can Medius Supplier Conversations help with? Supplier Conversations is built on the latest large-language model (LLM) technology by OpenAI and is trained specifically on Medius’ solution. Suppliers can use their natural language to ask questions about invoices, invoice status, and expected payment. For example, “What is the status of these two invoices, (Invoice #1) and (Invoice#2).” Please note that Supplier Conversations does not perform any actions in Medius on behalf of the supplier or the AP team, it is only there to help and assist in the process. How does Medius Supplier Conversations protect my customer data? Medius is committed to protecting customer data. We never use customer data to train OpenAI or any third-party AI model. Instead, we use customer data as a temporary context we submit to LLMs as prompts to return an answer. The LLM doesn’t store the data nor learn from customer data. Instead, in the special pipeline created for a customer’s instance of an AI agent, it processes and returns an answer in a stateless manner. You can learn more about Medius’ trust and compliance policies [here](https://www.medius.com/trust-center/ "Trust Center"). Could another supplier access my invoice details through Medius Supplier Conversations? No, Supplier Conversations ensures the security of your data. We protect against unauthorized access by verifying every supplier email address against our database before providing any information. This rigorous authorization process ensures that only authorized individuals can access relevant invoice details. Do AP teams have the option of monitoring the responses that Medius Supplier Conversations comes up with? Yes, AP teams have the option to review and approve each response. Even with this option, Supplier Conversations saves time by handling the initial email and collecting the necessary information. If a company chooses to have Supplier Conversations automatically answer routine emails, it can still flag and alert the AP team about suspicious emails or those requiring special handling. Additionally, the system can blind copy (Bcc) the AP team on every email it sends. [View more FAQs](https://www.medius.com/frequently-asked-questions/ "Frequently Asked Questions") Learn more about AI at Medius. [Innovation and AI at work in Medius](https://www.medius.com/ai-innovation/) [1.8.2024 Accounts Payable How AI is strengthening AP’s most important functions](https://www.medius.com/blog/how-ai-is-strengthening-aps-most-important-functions/) [2.28.2024 Accounts Payable What AI AP automation can do that ERP can't do alone](https://www.medius.com/blog/what-ai-ap-automation-can-do-that-erp-cant-do-alone/) [6.27.2024 Accounts Payable Medius Launches Two AI Agents, Medius Copilot and Medius Supplier Conversations, for Streamlining AP Workflows](https://www.medius.com/blog/medius-launches-two-ai-agents-medius-copilot-and-medius-supplier-conversations-for-streamlining-ap-workflows/) Previous Next ## Ready to transform your AP? [Book a Demo](https://www.medius.com/book-a-demo/ "Book a Demo") [Contact Us](https://www.medius.com/contact-us/ "Contact Us")