In-house customer support you can always rely on

You can count on the customer success team at Medius to ensure you’re getting the best value from your Medius solution. Our customer success portal is your one-stop-shop to get all the help you need, quickly and effectively. Failing that, we’re only an email or phone call away.

Let’s get you some help

Got a question? You’ve come to the right place! There are three ways our support teams can help, including our customer success portal, helpdesk, and our life hacks series.

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Meet our customer success portal

Our customer success portal is our ever-popular resource that allows you to search for user guides, technical documentation, release notes and much more. It’s your one-stop-shop for everything Medius-related and is updated with new content continuously to help you get the very best out of your solution. Get there by following this link.

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Make everything easier using life hacks

Want to make your life easier? Try using life hacks, a content series from the leading minds at Medius. It’s packed full of tips to make using the Medius product suite super-easy. It’s got recommendations based on features you may not know about, as well as frameworks for setting up best-practice spend management processes. Get started here.

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Need more help? Raise a support ticket

If you can’t find what you need from our support portal or life hacks series, raise a support ticket with our helpdesk - it’s the fastest way of contacting us directly.

If you don’t know how to use the support portal, please visit this page or email us at support@medius.com.

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Customer success at Medius – the facts

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In-house support

no outsourcing. Instead, deal with product experts

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Low ticket volume

on average, our customers raise no more than seven tickets a year

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Self-help

no time? Our success portal contains best practice guides based on your FAQs

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Rapid response

96% of tickets raised met SLA across our solution suit

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Sky-high satisfaction

89% of our customers reported total satisfaction from closed support cases

Meet your customer success team

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Mattias Johansson

Vice President Customer Success

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Astrid Smits

Partner Manager, EMEA

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David Taylor

Data Analyst

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Giorgos Gatzigristos

Application Consultant

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Mateusz Cwenar

Support Specialist

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Piotr Sekowski

Project Support Consultant

Why we think you’ll like our customer success team

Customer satisfaction isn’t a requirement, it’s your right

To be successful, and to demand your satisfaction, we must exceed your requirements - and that’s what we’ll do when you start working with us. We’ll listen to your needs, work with you to action them, and deliver outcomes that go beyond your expectations - after all, it is your right.

Your feedback is key to your (and our) success

Yes, it’s true! Since 2001, we’ve been working with people like you, to influence and shape our product roadmap. We’ll take your frustrations, insight and experience, and turn them into tangible and workable solutions that’ll make your life just that little bit easier.

We’re truly your partner in all things spend management

Once you’re ready to go-live, our work doesn’t stop there. Our customer success team is with you, every step of the way, using data we’ve collected on your implementation to identify opportunities for improvements and make plans to deliver.

Helpful resources for you and your team

Part of why Medius’ customers enjoy our support is the content we offer outside of our solutions. From insightful webinars, our best practice guides, to our excellence programme, you’re in good hands.

We’re a nice bunch of people (honest!)

Alright, we’ll admit we’re biased here – but our customer success team is packed full of people who live and breathe spend management. They want to do what they can to help you achieve your goals, so, go on, let us do that.