Lush saves time and improves touchless capture with Medius

Lush is a global retailer of hand-made cosmetics and bath products. With plans to open hundreds of additional locations, the company needed to improve its manual AP processes. Learn how Medius ended cumbersome workflows and automated accounts payable for Lush.

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Lush case study

AP Automation success story

Background on Lush and their set-up

  • Website:
  • Industry: Cosmetics
  • ERP: Microsoft Dynamics AX
  • Country: Canada
  • Solution: Accounts Payable Automation

Benefits of Medius AP Automation

  • Replaces manual processes with fast, automated workflows
  • Increases visibility; managers can see when an invoice was received and what’s missing
  • Provides 85-90% touchless capture

Who is Lush?

Lush is a manufacturer and retailer of cosmetics and bath products made from fresh, organic ingredients. The global brand has developed a loyal customer base that led to steady growth since 1995.

What was the challenge?

Processing 120K invoices annually with a paper-based AP system was slow and inefficient. Invoices were often lost and month-end close was cumbersome. Planned expansion would not be possible using the current system.

How did we help?

In less than two years Lush increased its touchless capture rate from 57% to 85-90%. Auditors and managers have better visibility, and with a complete audit trail, month-end accruals also improved.

“Medius has been really important for me to be able to do my job — gone are the days where we go to cabinets and pull invoices!”

Blanca McGrory
AP Manager

Positioned for success

Download our free case study to get all the details on how we helped Lush.

  • Managers, staff, and auditors saved time
  • Going paperless aligned with Lush core values
  • Greater efficiency established a firm foundation for expansion
Lush case study

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