Customer Center
We use intelligent technology to develop solutions that are easy to use and help you succeed in your job. We want to give you the resources needed to get the most value out of our products, and convenient access to help 24/7.
Welcome to the Medius Customer Center
As a Medius customer you have access to a host of services, resources and support. The customer center is your one-stop-shop for all the information you need, whether it’s accessing product details in the success portal, discovering additional solutions in our suite or browsing our library of tool tips and tricks.
You can navigate through these various resources using the tabs above. You also have your account manager to coordinate any requests or needs.
Medius Customer Day 2023
Get support when you need it.
24/7 Online Help
Updated regularly with new content, the portal provides user guides, technical documentation, and much more, and is available whenever you need help.
Support Portal for Technical Requests
If you can't find what you need from our self-serve resources, submit a support ticket for technical support, and we'll connect you with our product experts.
Release Notes
Information about newest additions to Medius Spend Management, and the new features we introduce.
Business Hours – Support Service Hours
Our always in-house support team is here to assist you when you’re working.
| EMEA | 08:00 AM – 06:00 PM CET |
| Americas | 08:00 AM – 08:00 PM EST |
| APAC | 08:00 AM – 05:00 PM AEDT |
Tier levels of customer support
Depending on the level of support that meets your organization’s needs, you can choose from the various tiers of support packages shown below.
If viewing on a mobile device, rotate your device to landscape mode to see all support options.
| Standard | Gold | Platinum | |
|
Response time (in hours) Critical; Urgent; Inconvenient |
3;6;12 | 2;4;8 | 1;2;4 |
| Online support | Included | Included | Included |
| Phone Support | Excluded | Included | Included |
| Named Contacts | 3 | 5 | 10 |
| Extended Business Hours* | Included (minimum $5k ACV) | ||
| * 8 am CET – 8 pm ET | |||
| Price | Included | 5% of license fees | 10% of license fees |
Medius support by the numbers.
"It was helpful to talk to someone knowledgeable on a call to walk me through and explain how it works in the system. It was the best service from Medius to date!"
Colleen Chang
Next Level Apparel
Learn more about Medius Customer Support
From the various services we provide our customers to the SLAs and support hours available, there's a lot going on with Customer Support here at Medius. Download this overview guide to find out how to take advantage of the support offered to you and what to expect when working with our team.
Tips, resources and insights to help you succeed.
Get the most out of Medius with tips and tricks.
AP & Source to Contract Hacks, a content series full of tips, tricks and utilization advice from the leading minds at Medius, is packed full of suggestions for how to get the most out of Medius software applications.
User guides
FAQsLearn something new from the Medius Blog.
Catch up on the latest AP Automation and Spend Management trends, news and insights with the Medius Blog.
See how you stack up.
Every successful AP team tracks its performance. You can too using our latest customer benchmark data to compare your key performance metrics against peer data and see where you stand and where you can improve.
Events & Webinars
Guides & Reports
Podcast SeriesGet the most out of your AP system.
Instructional videos
Medius Elevate Advisory Services
Medius Elevate Advisory Services pairs you with subject matter experts who work as an extension of your AP team, consistently helping you increase adoption and compliance across your organization. If you make continuous improvements a priority, and if you want to maximize your efficiency, Medius Elevate is designed to help you reach your organization’s goals.
Medius services make sure customers are set up for success and continuous improvements after go-live.
Customer Success
The Medius Customer Success team is a skilled, global team of product experts dedicated to your success. We work with you sharing best practices and product expertise. Our goal is to help you get maximum value from our products.
Customer Success supports you with tools, process KPIs, benchmarks, and tips and tricks so you can make your own improvements.
Professional Services
Hand-on support with configuration changes, need for an extra training, Change- or Service Requests are examples of aid available to our customers through our Professional Services team. Access to these services is available on demand and can be arranged through your Account Manager or by submitting a ticket in Medius’ Support Portal.
Partner with Medius
Medius and our partners help customers gain complete control of cost, cash, and compliance throughout the entire procure-to-pay lifecycle.
Medius Elevate Advisory Services
Medius Elevate Advisory Services is a subscription service that pairs you with global expertise and subject matter experts who work as an extension of your team, consistently helping you increase adoption and compliance across your organization. Your Elevate Advisor provide hands-on assistance and expertise to help you reach your organization’s goals.
Do more with Medius when you expand the software applications across the source-to-pay suite.
Medius offers a full source-to-pay suite of software applications. Improve your invoice management processes with Medius Fraud and Risk Detection, Medius Copilot and Medius Pay or cross into the purchasing with Medius Procurement. Capture employee-initiated expenses with Expensya by Medius. You can do more with Medius when you have the source-to-pay suite.
Discover our full Spend Management suite
Reimagine how invoices move into and through your business via intelligent technologies like AI and machine learning that get smarter with every step.
Deliver a level of accuracy traditional invoice-capture methods simply can’t touch with AI that automatically extracts the data you need from supplier invoices and eliminates the need for manual checks and reviews.
Automatically identify potential fraud or duplicate payments using anomaly detection technology to proactively spot supplier address or bank changes, out-of-the-ordinary invoice amounts, or other patterns that reveal risks.
Pay all your domestic and international suppliers via a single channel – integrating Medius AP Automation with Medius Pay to create a simple, secure and streamlined vendor payment process.
Manage indirect spend that purchasing departments often can’t handle – integrating Medius AP Automation with Medius Procurement to handle coding and approvals and bring these costs under control.
Replace the strain of managing expense reports with a solution that puts finance in control and eliminates frustration for every employee.
Streamline your day-to-day sourcing activities by ranking and evaluating suppliers based on responses to automated sourcing events.
Quickly onboard new suppliers and easily maintain accurate supplier data. Save precious time, regain control of your supplier data and reduce the risk of engaging with suppliers who don’t have the appropriate accreditations in place.
Digitize contractual agreements and access them anywhere, anytime. Avoid costly unwanted renewals and ensure that terms and conditions are adhered to with an online contracts repository.
Stay on top of costs, forecasts and cashflow with a full, real-time view into how money is spent across your organization delivered through pre-defined reports, dashboards and KPIs.
Avoid the time and cost of ERP integration with pre-packaged and fully managed ERP connectors that provide a seamless deployment with no effort or risk.
Accurately interact with vendors in real-time with our AI assistant for supplier that provides instant support and address issues and queries.
Medius Copilot is an AI assistant that answers approvers’ questions automatically with pre-defined prompts for popular invoice processing queries that deliver shortcuts to intelligent, contextual support that helps approvers make quick, confident, and accurate invoice approvals.
Faces of our customer community
Community matters, and here at Medius, we take pride is building meaningful connections with our customers. We engage with customers regularly about ways we can partner to change the way businesses manage their spend and transform their finance processes. Enjoy some snapshots from recent customer engagement events below.
Follow Us
Find us on LinkedIn where we're sharing helpful content like our #MediusAsks and #MediusExplains series, featuring information straight from the bright minds here on the Medius team and diving into topics top of mind for nearly every finance leader, such a fraud and risk. Give us a follow to stay tuned for future content, too!
#MediusAsks
Medius’ SVP of Innovation, Daniel Ball, takes us through the top three issues around payment processing systems and how to tackle them.
Katarina Andersson, VP of Capture at Medius, shares more information about the new legislation in France for e-invoicing mandate. What does it mean and will your company be impacted?
Medius’ VP of Payments, Jonathan Beckham, PMP, CSM, CSPO, explains how B2B payments fraud is an increasing concern for businesses, with over 50% targeted by fraudulent activity in the last year.
#MediusExplains
#MediusExplains one of the biggest accounting scandals of the decade. The Olympus Scandal. The fraud totaled $1.7bn, and had been ongoing since the 90s - but how did they do it? And how were they found out?
In this issue of #MediusExplains we're exploring how to optimize AP in manufacturing by taking a look at how AP Automation can be a huge solution for inventory management.
#MediusExplains one of the most highly publicized accounting scandals in history. Who were the players responsible for Enron's $74 billion loss and ultimate demise? How did they do it? And how did they pay for it?
Industry Insights
Head to our blog to learn about interesting trends in AP and invoice management,
and to continue the journey toward continuous improvement.