Medius Premium Support is an enhanced, fee-based upgrade to an existing Medius subscription that delivers
faster resolutions and proactive coordination from a team that knows your business.
| Service Features | Standard | Premium | |
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One portal for all your service requests and support needs accessible 24/7 |  |
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Interact rapidly with support using Chat | |
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Response SLA (Critical, Urgent, Inconvenient) | 3, 6, 12 | 2, 3, 8 |
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Access our knowledge base in the Success Hub for immediate answers | |
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Number of key-users able to issue requests in the portal | 3 | 5 |
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You can reach your designated support team 24/5 | |
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Personalized care with a designated team appointed to handle your cases | |
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Added quality assurance through your appointed Support Account Manager | |
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Faster, more personalized resolutions
Consistent team with a named support account manager that knows your business
Greater transparency and coordination
Confidence that your environment is always supported by experts
You can find documentation for the Medius Spend Management suite, information about new and changed functionality and frequently asked questions (FAQs) all in the Success Portal.
If you’re an existing Medius customer and you need to submit a support ticket, simply log in to the Support Portal.
As a Medius customer you have access to a host of services, resources and support. The customer center is your one-stop-shop for all the information you need, whether it’s accessing product details in the success portal, discovering additional solutions in our suite or browsing our library of tool tips and tricks.
Upgrade your support subscription for faster resolutions, proactive coordination, and a team that knows your business.
