David Lloyd Leisure started in 1982 with a single club in Heston, UK, and has since grown into one of Europe's leading, premium health, fitness, and wellness club chains. Their goal? To help members achieve a balanced, sustainable approach to wellness. But behind the scenes, their finance team faced a growing challenge in managing their accounts payable (AP) operations.
Background on David Lloyd Leisure
Benefits of Medius AP Automation
Who is David Lloyd Leisure?
The premium health, fitness and wellness club chain has 134 locations across the UK and mainland Europe, serving over 750,000 members and offering gyms with a complete lifestyle experience.
What was the challenge?
David Lloyd Leisure’s finance team was juggling thousands of vendor payments, instructor fees, and operational costs. They also struggled with a time-consuming and error prone process handling over 18,000 invoices every month.
How did we help?
David Lloyd Leisure chose Medius AP automation for its ability to handle high volumes and a strong understanding of their needs. Cross-department collaboration, flexible support and a phased rollout ensured a smooth transition and long-term success.
“My advice to anyone going on a similar journey is to make sure that whoever you are using to implement your system… understands your business fully, i.e., what are the pain points, what works now that you want to keep doing, what processes are unique to your business.”
Fiona Vashi
Head of Transactional Processing Projects
Looking Ahead:
David Lloyd Leisure isn’t stopping here. They joined Medius Elevate, an advanced customer advisory program, to take automation even further.
“We’re already seeing value from Elevate—identifying suppliers who need to tweak their invoice formatting, training our team on better capture methods, and ensuring we’re getting the most out of Medius.”
By taking a thoughtful, phased approach, David Lloyd Leisure has turned a once-cumbersome AP process into a fast, efficient, and scalable system.
Higher automation rates
More invoices are processed without manual intervention
Faster approvals
Automatic routing eliminates bottlenecks
Improved accuracy
AI-driven categorization reduced errors across 19 legal entities
