Shared Services & Outsourcing Week
18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal
The Future of Your GBS is on the Line: Challenge Value from the Outside In
GBS leaders are facing one of the most disruptive moments in our industry’s history. Agentic AI is reshaping how enterprises create value, and long-standing operating models are under pressure to prove their relevance.
That’s why SSOW Europe 2026 is shifting the lens. We’re examining GBS value from the outside-in – through the expectations of the business leaders who depend on your services. This year, the ultimate owners of GBS will take to the Big Ideas Stage to share what they need next, setting the tone for how service models must evolve in an agentic age.
SSOW 2026 is your platform to rethink, rebuild and future-proof your organisation’s value. Medius is proud to be a sponsor at SSOW Europe 2026.
Monday, 18th of May at 16:30
Breaking the Bottleneck: How Samuel, Son & Co Transformed Supplier Experiences with AI
Strong growth and a 170-year legacy left the AP team at Samuel, Son & Co. overwhelmed and frustrated. With 100+ supplier emails per day and a team stretched thin, supplier responses were often rushed, and inquiries frequently escalated to management. The breakthrough came when they implemented AI, specifically AI-powered supplier responses. In this session, project lead and Manager of Financial Shared Services, Dana Frape, shares their story, delving into:
- Responding to vendors in real-time utilizing AI
- Test-smart, go-live carefully: How to overcome internal resistance
- The impact and results of the project
- AP as a testbed for broader AI implementations
Speaker
Dana Frape
Dana has been the Senior Manager at Samuel, Son & Co's award-winning Finance Shared Services organization for the past 14 years. Under her leadership, the organization has undergone significant transformation, driving operational efficiency through the deployment of numerous technology solutions and process improvements.
She continues to collaborate with many departments including IT, Finance, Credit, Treasury, direct and indirect procurement and other operational areas of the business to troubleshoot system issues as they relate to Finance functions and creating new initiatives to improve processes.
