PRODUCT BROCHURE
Medius Premium Support product sheet
When your AP automation platform supports critical financial operations, reliable and responsive support is a top priority. Medius Premium Support is an enhanced, fee-based upgrade to your Medius subscription that delivers faster issue resolution, proactive coordination, and dedicated experts who know your business inside and out.
This product brochure details how Premium Support delivers a higher level of service designed for organizations that require consistent performance, proactive coordination, and a deeper partnership with their support team.
What you’ll learn in the brochure
Discover how Premium Support enhances your customer experience with:
A designated premium support team available 24/5
Your assigned experts understand your unique configuration, integrations, and business workflows, enabling more accurate, efficient case handling.
Enhanced service levels & response time
Priority ticket routing, improved SLAs, and proactive case monitoring ensure your issues receive immediate attention.
A dedicated Support Account Manager (SAM)
A single point of contact who coordinates all support activity, provides visibility, manages escalations, and facilitates optional status meetings.
Tailored onboarding and proactive coordination
A structured ramp-up period ensures your support team gains deep knowledge of your environment for consistent and effective care from day one.
Why Premium Support matters
Finance operations don’t stop, and neither should your support. Premium Support minimizes downtime, eliminates repetitive issue transfers, and gives your team the confidence that experts are always available to protect business continuity and performance.
Download the product brochure to see how Premium Support provides the speed, expertise, and partnership your organization needs to operate with confidence.