Important COVID-19 update from Medius
16 March 2020
As COVID-19 (the coronavirus) continues to impact the global community, this statement aims to update you as a Medius customer on the steps we have taken to ensure your services with Medius remain uninterrupted.
Based on guidance from the World Health Organization (WHO) and local health authorities, we have adjusted our already robust business continuity plan with specific steps to account for COVID-19.
For you as a Medius customer, this means:
- You can rest assured that the performance of our cloud-based SaaS solutions will not be impacted. Our solutions are hosted on the Microsoft Azure platform and designed to be deployed, maintained, supported, and upgraded fully remotely.
- Our professional services team continues to drive your ongoing and new projects, deployments and training remotely using online collaboration tools to ensure excellent communication as well as timely delivery.
- Our customer support team continues to handle your inquiries via the usual channels – our cloud-based global support portal, email or phone.
In addition to the above, we have asked employees in select locations to work from home as a precaution and limit business travel to its minimum. Being a global organization, we have the infrastructure and processes in place to work fully remotely. Our team already makes use of online collaboration tools, video conferencing, instant messaging and similar solutions in order to support you and your business effectively.
This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
Should you have any questions or concerns surrounding this, please contact us at firstname.lastname@example.org to discuss.
Per Åkerberg, CEO Medius