Task completion time

Does this scenario sound familiar?

Marie works as AP Manager for a backpack manufacturing company. She has been asked by the CFO to take measures to decrease the lead time on expense invoices, as they are getting feedback from suppliers that they are not paying on time. To identify where the issue lies, Marie needs a tool that can tell her which users are not approving their invoices on time.

She adds the "task completion time per user and role" gadget to her own dashboard and selects "expense invoice" as the invoice type. This gives her a list of users and their corresponding lead times, so she can focus her efforts on the users with the longest lead times.

Current state before the hack:

Low visibility into which users are taking a long time to handle invoices, thereby slowing the process of posting and paying on time.

See the solution


This gadget for order-based, expense and recurring invoices shows the average lead time (in days), per user and role. Lead time in this context is how long it takes a user to handle a document, on average. The gadget also shows the number of documents that are included in this average.

When using the gadget, a user can select:

Date interval

Company (real or virtual)

Invoice type (expense, order-based or recurring)

Whether invalidated invoices should be included in the ratios

A specific supplier (can be left blank to produce a list)

A specific user (can be left blank to produce a list)


  • Gives an AP Manager or team visibility into delayed invoices
  • Ability to follow up with users who are not handling invoices on time

Set up

  • A user with the Admin-role* needs to:

*This gadget is hidden by default, so an admin needs to grant access before it can be added to a dashboard.

  • With less than 15 minutes required to set up this gadget, why not take advantage of this insight!