Does this scenario sound familiar?
Julie came back into the office after a two-week break, sporting a new tan and a relaxed smile only to listen to a stream of angry messages from a valued supplier about a missed payment. When she looked at the invoice in question that had been on hold, she realized there wasn’t an issue, it just sat waiting to be approved while she was out. While there were alternate approvers assigned to the invoice, they were all out too. If only she’d set up temporary delegation and assigned the task to someone who wasn’t lucky enough to take the long break.