With Medius partnership, NHBC continues raising the standards in house building

NHBC, the UK's largest insurer of new build homes, shares their transformation story after implementing Medius's procurement solution. Previously relying on paper-based processes, emails, and spreadsheets with no centralized supplier information, NHBC struggled with manual due diligence and contract management.

Medius provided them with an end-to-end procurement system that automated their processes, from supplier onboarding to contract management. Key benefits included increased efficiency through automation, better comparability with standardized tender processes, and improved stakeholder buy-in. The sourcing solution particularly helped their claims team manage remedial work suppliers more effectively, doubling supplier participation and enabling them to handle twice as many responses.

NHBC chose Medius for their best-in-class sourcing and contract management capabilities, and they highlight the proactive relationship with their account manager. The implementation has positioned procurement at the forefront of NHBC's spend activities, giving them centralized supplier information, standardized processes, and automated reporting capabilities.

NHBC is the biggest insurer of new build homes in the UK, and this means we put homes right when defects emerge. Before we had the Medius solution, we were running paper based sourcing activities via emails and spreadsheets. We were doing ad hoc manual due diligence checks. We had no centralised supplier information and couldn't trust the information we did have, and we had no database for contract storage, meaning all our contracts were held on a spreadsheet. We also had rogue stakeholders asking themselves why they needed a procurement team.

The Medius solution has given us a full end to end procurement system covering due diligence and onboarding to tender and contract. We have automated our due diligence processes, meaning suppliers coming up for review receive auto generated reminders to submit updated insurances, accounts and health safety certificates.

The Medius solution has helped our small team run much more efficiently. We no longer have our procurement business partners chasing overdue accounts, meaning they can focus on doing what they do best. The solution has brought rogue stakeholders back to the fold with a best in class etendering solution that provides comparative and detailed tender reporting and cost comparison.

The top three benefits of using the Medius solution for us were firstly efficiency. We've now automated our pre-qualification questionnaire and compliance processes. We've got templates for projects and invites, and we have automatic contract reports coming out of the system. The next biggest benefit was comparability. Now we set the agenda for a tender with defined questions and specified answer formats, meaning we can get the information we want from our supplier base in the form we want it and with the ability to compare and contrast responses. The next biggest benefit is getting buy-in from the business. Now our stakeholders come to us when they have a sourcing activity, and the procurement team are the first port of call when a new project starts.

The sourcing solution is huge for us. The pre-qualification questionnaire lets us ask our remedial work suppliers where they want to work in the UK and what types of work they can do. For our claims team, this means all insurance claims for new builds we ensure requiring remedial works are scheduled, formalised and sent out to a wide range of suppliers on our pre-approved panel to tender. The system lets us manage more than twice as many responses with ease and we've doubled participation from our supplier base.

We chose Medius because they provide a best-in-class solution when it comes to sourcing and contract management. The out-of-the-box solution understands suppliers and procurement.

Medius is constantly highlighted as one to watch in the industry, but NHBC were first made aware of Medius by the spend matters once to watch back in twenty sixteen, and since then they've come a long way.

We have a proactive and interactive relationship with Medius and our account manager. It's great to see development so high in the agenda and that the clients are always put first.

I would absolutely recommend the Medius solution. It's allowed us to do more and break through into parts of the business that were closed off to us. Procurement is now at the forefront of spend activity in NHBC, and we have a fully developed eprocurement system, centralised supplier information, a standardised onboarding process, automated contract reporting and an easy to use tender solution to offer the business. This gives us all the tools we need to deliver best-in-class procurement practices at every level of the business.

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Read the NHBC Case study

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