In-house customer support you can always rely on
You can count on the customer success team at Medius to ensure you’re getting the best value from your solution. Our customer success portal is your one-stop shop to get all the help you need, quickly and effectively. Otherwise, raise a support ticket.
Our best-in-class Customer Success team
The Medius Customer Success team is a skilled, global team dedicated to your success. We work pro-actively with you sharing best practices and expertise to optimize your processes and maximize your return on investment. We are proud to offer you reliable and speedy support - as you’d expect from a cloud provider.
Let’s get you some help
Got a question? You’ve come to the right place! There are three ways you can get started: View our customer success portal, check our life hack series or raise a support ticket.
Meet our customer success portal
Our customer success portal is your resource for everything Medius-related and is updated with new content continuously to help you get the very best out of your solution. The portal allows you to search for user guides, technical documentation, release notes, and much more.
Make everything easier using life hacks
Want to make your work easier? View our life hacks, a content series from the leading minds at Medius. It’s packed full of tips to simplify your use of the Medius product suite. Find recommendations based on features you may not know about, as well as frameworks for setting up best-practice spend management.
Need more help? Raise a support ticket
If you can't find what you need from our success portal or life hacks series, raise a support ticket with our helpdesk - it's the fastest way of contacting our product experts directly.
Just the facts
We're a team of experts - dedicated to your success!
Mattias Johansson
Senior Vice President, Customer Success
Louise Soderqvist
Director Customer Success
Helena Schill
Global Support Manager
David Taylor
Data Analyst
Gitte Dalberg
Key Account Manager Denmark
Nathalie Andren
Key Account Manager
Patrik Wihelmsson
Support Specialist
A Medius customer is a happy customer
Customer satisfaction isn’t a requirement, it’s your right
We design our products with best practices in mind using the latest technology to help you succeed. Medius provides you with the self-help tools you need to drive your own success. Want to accelerate your process improvements? Try our premium Excellence Program service.
Medius Excellence Program
Designed for spend management organizations and Medius customers who make continuous improvements a priority and aim to be a top performer. You’ll work with a dedicated Customer Success Manager to accelerate your organization’s progress and ensure your continued success.
Your feedback is key to your (and our) success
Since 2001, we’ve been working with people just like you. Your experience and insight, paired with our technology and today’s best practices are a winning combination! As a Medius customer, your voice will impact our day-to-day operations and continuously improve our solutions. Your feedback means the world to us, and we encourage you to share your thoughts via customer survey.