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In-house customer support you can always rely on

You can count on the customer success team at Medius to ensure you’re getting the best value from your solution. Our customer success portal is your one-stop shop to get all the help you need, quickly and effectively. Otherwise, raise a support ticket.

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Our best-in-class Customer Success team

The Medius Customer Success team is a skilled, global team dedicated to your success. We work pro-actively with you sharing best practices and expertise to optimize your processes and maximize your return on investment. We are proud to offer you reliable and speedy support - as you’d expect from a cloud provider.

 

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Let’s get you some help

Got a question? You’ve come to the right place! There are three ways you can get started: View our customer success portal, check our life hack series or raise a support ticket.

 

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Meet our customer success portal

Our customer success portal is your resource for everything Medius-related and is updated with new content continuously to help you get the very best out of your solution. The portal allows you to search for user guides, technical documentation, release notes, and much more.

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Make everything easier using life hacks

Want to make your work easier? View our life hacks, a content series from the leading minds at Medius. It’s packed full of tips to simplify your use of the Medius product suite. Find recommendations based on features you may not know about, as well as frameworks for setting up best-practice spend management.

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Need more help? Raise a support ticket

If you can't find what you need from our success portal or life hacks series, raise a support ticket with our helpdesk - it's the fastest way of contacting our product experts directly.

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We're a team of experts - dedicated to your success!

Mattias Johansson Photo

Mattias Johansson

Senior Vice President, Customer Success

Maria Snertingdalen Photo

Maria Snertingdalen

Director Customer Success

Louise Soderqvist Photo

Louise Soderqvist

Director Customer Success

Helena Schill Photo

Helena Schill

Global Support Manager

Carl Erik Finnstrom Photo

Carl Erik Finnstrom

Customer Success Manager

Noel Negron Photo

Noel Negron

Support Specialist

Kim McDonald Photo

Kim McDonald

Support Specialist

Patrik Wihelmsson Photo

Patrik Wihelmsson

Support Specialist

A Medius customer is a happy customer

Customer satisfaction isn’t a requirement, it’s your right Image

Customer satisfaction isn’t a requirement, it’s your right

We design our products with best practices in mind using the latest technology to help you succeed. Medius provides you with the self-help tools you need to drive your own success. Want to accelerate your process improvements? Try our premium Excellence Program service.

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Medius Excellence Program

Designed for spend management organizations and Medius customers who make continuous improvements a priority and aim to be a top performer. You’ll work with a dedicated Customer Success Manager to accelerate your organization’s progress and ensure your continued success.

 

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Your feedback is key to your (and our) success

Since 2001, we’ve been working with people just like you. Your experience and insight, paired with our technology and today’s best practices are a winning combination! As a Medius customer, your voice will impact our day-to-day operations and continuously improve our solutions. Your feedback means the world to us, and we encourage you to share your thoughts via customer survey.

 

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