Get answers when you need them.

Our success portal is a one-stop shop for self-service tools and resources and provides anytime/anywhere access to help just when you need it.

Success Portal

Let us help with the process.

The Medius Customer Success team is a skilled, global team of product experts dedicated to your success. We work in collaboration with you, sharing best practices, product expertise, and most importantly, tailoring our support to your needs. Our goal is to make your life easier, and help you get maximum value out of our products.

Technichal Consultant

Niklas Johannesson

Customer Success Director

Maria Snertingdalen

Having one of those days? We're here to help.

Choose the support approach that works best for you: access self-serve resources at our customer success portal or check out our life hacks content for usage tips, tricks and tools. For direct assistance, submit a support ticket.

Our customer success portal offers 24/7 support.

Updated regularly with new content, the portal provides user guides, technical documentation, release notes, and much more, and is available whenever you need help.

Visit success portal

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Medius Life Hacks - Automatic Coding
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Make your work easier using life hacks.

Life hacks, a content series full of tips, tricks and utilization advice from the leading minds at Medius, is packed full of suggestions for how to get the most out of your Medius suite.

AP & Source to Contract Hacks

Access to Technical Support.

If you can't find what you need from our self-serve resources, submit a support ticket for technical support, and we'll connect you with our product experts.

Submit a ticket

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Medius support by the numbers.

Customer Success Infographic - Regional Teams
Customer Success Infographic - Regional Teams
Customer Success Infographic - Tickets
Customer Success Infographic - Tickets
Customer Success Infographic - Spend Management Experience
Customer Success Infographic - Spend Management Experience
Customer Success Infographic - Customer Satisfaction
Customer Success Infographic - Customer Satisfaction
Customer Success Infographic - Rapid Response
Customer Success Infographic - Rapid Response

This is what “Customer Service as a Service” is all about.

How do customers measure their SaaS accounts payable vendors? And why would you care? Well, if you’re shopping the category, you should know that Medius outperforms the others.

Medius was awarded the IDC 2023 SaaS CSAT Award for Accounts Payables, citing customer service scores higher than the industry average in 18 of 23 indicators, including:

  • Pace of innovation
  • Industry specialization
  • Analytics and insights for decision support
  • Fast time to value
  • Frequency of new feature releases

Get the report

IDC Saas Award
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Customer satisfaction is our passion.

We design our products with you in mind. We use intelligent technology to develop solutions that are easy to use and help you succeed in your job. We work hard to ensure that you have the resources needed to get the most value out of our products, and convenient access to help 24/7.

See how you stack up.

Compare your invoice processing results and KPIs against your peers to assess your results against Medius benchmarks and see where you can improve.

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Ready to transform your AP? 

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