Case Study
Present in 11 countries across Europe, North America and India, Elior Group is a global leader in contract catering and multiservices. The group, which employs 133,000 people, turned to Medius Expense to simplify and accelerate expense management, reduce the administrative burden on accounting teams and enhance data accuracy.
Discover the project milestones, the results achieved, and the key takeaways from the Elior Group team.
Elior Group at a glance
INDUSTRY
Contract Catering & Multiservices (Catering, Hospitality, Facilities)
SOLUTION
INTEGRATIONS
SAP (ERP) + MDM (Mobile Device Management) and Windows SSO authentication
ENTITIES COVERED
Contract Catering, Multiservices, Hospitality and Facilities Management
ANNUAL EXPENSE REPORTS
36,000+
What was the challenge?
Elior Group faced inefficiencies caused by a fully manual approach to expense management. Employees were required to submit monthly expense reports via email, accompanied by completed forms and numbered, legible receipts. This system created delays and placed unnecessary strain on both employees and accounting teams.
- Expense reports sent to a generic email address, causing routing errors and confusion
- Inefficient manual verification, re-entry and corrections, particularly for VAT
- Unpredictable and extended reimbursement lead times
- Lack of centralized visibility into business expenses
How did we help?
To alleviate inefficiencies and support the demands of a large, multi-entity organization, Elior Group adopted Medius Expense for its rapid deployment capabilities, intuitive usability, and robust functionality. The solution has been progressively rolled out since 2017 and is used by 2,500 employees every month, with access available to more than 16,000 staff, a number that continues to grow annually.
“I was contacted by employees who were not yet part of the rollout but wanted to start using the tool. This shows that the solution addresses a real need and is perceived very positively.”
Hawa Sakho
HR Specialist at Elior Group
Benefits of Medius Expense
Time savings & autonomy
Reduced processing times
Spontaneous adoption
Key highlights include:
- Average approval cycle of 2.55 days
- Exceptions reduced to a mere 0.1% of processed reports
- 85.68% of expenses submitted via the mobile app
What's next?
Building on this success, Elior Group plans to expand the solution across all business lines in France, aiming for a 30% increase in users by September 2026. At the same time, discussions are in progress to explore rolling out the solution in the UK, leveraging its multi-language capabilities to deliver the same benefits across borders.
Discover the key learnings shared by Hawa Sakho.
