Customer Center
Get support when
24/7 self-serve help
Looking for technical documentation and FAQs? The Medius success portal is updated regularly with new content, providing user guides, technical documentation, and much more, and is available whenever you need help.
We also have self-serve educational product resources to help you get the most out of Medius, including videos and webinars.
Looking for support for another solution, like Expensya or MediusGo (Sweden only)?
Head to our support overview portal and select the product where you need help.
Support portal for technical issues & problems
Do you have a technical issue, bug or problem you’re looking to solve? If you can't find what you need from our self-serve resources, designated users can log in to the portal and submit a support ticket for technical support and get connected with product experts.
Customer Support Escalation Process
Access this guide to understand the process for a support escalation. At any point during ticket handling, a customer may request an escalation directly within the ticket.
Business hours – Support service hours
Our always in-house support team is here to assist you when you’re working.
| EMEA | 08:00 AM – 06:00 PM CET |
| Americas | 08:00 AM – 08:00 PM EST |
| APAC | 08:00 AM – 05:00 PM AEDT |
Release notes
Information about newest product additions to Medius Spend Management, and the new features and fixes from the latest product release(s).
Medius support by the numbers.
Learn more about Medius Customer Support
From the various services we provide our customers to the SLAs and support hours available, there's a lot going on with Customer Support here at Medius. Download this overview guide to find out how to take advantage of the support offered to you and what to expect when working with our team.
"I could tell immediately that Medius is the type of organization that
prioritizes customer issues and concerns.
Luke Howliston
Director Business Process/Procurement
Bet Victor