Customer Center
Professional Services
Hand-on support with configuration changes, need for an extra training, Change- or Service Requests are examples of aid available to our customers through our Professional Services team. Access to these services is available on demand and can be arranged through your Account Manager or by submitting a ticket in Medius’ Support Portal.
"Medius is a great partner to work with. They were always right on the ball; if I had any questions, I usually got answers the same day. We look forward to further collaboration."
Jean-Yves
Business Controller
Corilus
Medius Elevate Advisory Services
Medius Elevate Advisory Services is a subscription service that pairs you with global expertise and subject matter experts who work as an extension of your team, consistently helping you increase adoption and compliance across your organization. Your Elevate Advisor provide hands-on assistance and expertise to help you reach your organization’s goals.
Elevate
Learn about the service levels available to your organization and the key benefits to subscribing.
Elevate Transform
See how a premium, partnership-led success model can help your team go beyond go-live and continuously improve performance, outcomes, and ROI with Medius.
Explore Medius: Elevate
Get expert guidance to get more from Medius, whether you're just getting started or ready to push your automation further.
"The reporting we get from our Elevate advisor is really useful and the recommended actions are always very hands-on. They help us understand what to prioritize and how to follow up so that we can measure the effect of our optimization actions."
Gisle Weberg
Accounting Manager
Møbelringen
Partner with Medius
Medius and our partners help customers gain complete control of cost, cash, and compliance throughout the entire procure-to-pay lifecycle.
Customer Success
The Medius Customer Success team is a skilled, global team of product experts dedicated to your success. We work with you sharing best practices and product expertise. Our goal is to help you get maximum value from our products.
Customer Success supports you with tools, process KPIs, benchmarks, and tips and tricks so you can make your own improvements.
Carl Erik Finnstrom, Customer Success Manager